Privacy policy

PRIVACY POLICY

Last Updated: 15 September 2026

This Privacy Policy explains how LARA & JAMES (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit www.laraandjames.com, place an order, contact us or otherwise interact with our services.

LARA & JAMES operates its online store using Shopify as its e-commerce platform.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information when you visit our website, place an order, create an account or contact us.

Information you provide may include:

Name
Billing address
Shipping address
Email address
Phone number
Customer account information
Order and purchase information
Return, refund and exchange information
Customer service communications
Marketing preferences
Reviews or feedback

Payment information is processed securely through Shopify and authorised payment providers.

LARA & JAMES does not store complete payment card numbers.

We may also automatically collect information including your IP address, browser type, device information, pages visited, products viewed, shopping cart activity, checkout activity, cookie identifiers and website interaction information.

We may receive limited information from service providers including Shopify, payment providers, shipping providers, analytics providers, Google, Meta and other platforms used to operate our Services.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process and fulfil orders
Process payments
Provide order confirmations
Arrange delivery
Provide tracking information
Handle returns and exchanges
Process refunds
Provide customer support
Resolve complaints or delivery issues
Operate and improve our website
Prevent fraud and unauthorised transactions
Comply with legal obligations

Where permitted by law, we may also use information to provide marketing communications, product recommendations and relevant advertising.

You may unsubscribe from marketing communications at any time.

Email: support@laraandjames.com

3. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, we may process your personal information based on:

Performance of a contract: where processing is necessary to process and fulfil your order.

Legal obligations: where processing is necessary to comply with applicable laws and regulatory requirements.

Legitimate interests: where processing is reasonably necessary to operate our business, improve our Services, provide customer support or prevent fraud.

Consent: where your consent is required for certain marketing communications, advertising or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

4. HOW WE SHARE PERSONAL INFORMATION

We only share personal information where reasonably necessary to operate our business, provide our Services or comply with legal obligations.

Personal information may be shared with:

Shopify
Payment processors
Shipping and logistics providers
Fulfilment providers
Customer service providers
Fraud prevention services
Analytics providers
Email and marketing platforms
Google
Meta
Professional advisers
Authorities where legally required

Shipping providers may receive information such as your name, delivery address, email address, phone number and order information where necessary to deliver your order.

5. SHOPIFY

Our online store is hosted using Shopify.

Shopify provides services including website hosting, checkout, customer accounts, order processing, payments, analytics and fraud prevention.

Shopify may process personal information in connection with these services.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Operate essential website functions
Maintain your shopping cart
Enable checkout
Remember preferences
Maintain website security
Analyse website performance
Measure advertising
Support marketing activities

Where required by law, non-essential cookies will only be used after you provide consent.

You may manage your cookie preferences through our website where available or through your browser settings.

7. PAYMENT INFORMATION

Payments are processed through Shopify and authorised payment providers.

LARA & JAMES does not store complete payment card numbers on its own systems.

Payment providers may process card information, billing information, transaction information and fraud prevention information.

Their own privacy policies may also apply.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for purposes including:

Processing orders
Providing customer support
Maintaining transaction records
Accounting and tax obligations
Fraud prevention
Resolving disputes
Meeting legal requirements

When information is no longer required, we may delete, anonymise or securely dispose of it.

9. DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure or destruction.

Our website uses secure encrypted connections where appropriate.

However, no electronic transmission or storage method can guarantee absolute security.

10. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process information outside the Netherlands, European Economic Area or United Kingdom.

Where required by law, appropriate safeguards may be used for international transfers, including recognised contractual safeguards and adequacy arrangements.

11. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of information
Restrict certain processing
Object to certain processing
Request data portability
Withdraw consent
Object to direct marketing

To exercise your privacy rights, contact:

support@laraandjames.com

We may request reasonable information to verify your identity before processing your request.

12. MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the email or contacting:

support@laraandjames.com

Even if you unsubscribe from marketing, we may continue sending essential communications regarding orders, payments, shipping, returns, refunds, customer service and security matters.

13. CHILDREN'S PRIVACY

Our Services are intended for individuals who are legally capable of entering into purchase agreements.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has improperly provided personal information to us, please contact support@laraandjames.com.

14. THIRD-PARTY WEBSITES

Our website may contain links to independent third-party websites.

LARA & JAMES is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, service providers or legal requirements.

The Last Updated date at the top of this page indicates when this Privacy Policy was most recently revised.

16. CONTACT INFORMATION

For privacy questions, requests or complaints, please contact us.

Store Name: LARA & JAMES

Email: support@laraandjames.com

Phone: +44 7737 141295

Business Address:

Van Manenerf 14
3907 MA Veenendaal
Utrecht
Netherlands

Chamber of Commerce (KvK) Number: 96603585

VAT Identification Number: NL005220134B41

Website: www.laraandjames.com

Customer Service Hours — UK Time:

Monday–Friday: 9:00 AM–7:00 PM
Saturday–Sunday: 10:00 AM–4:00 PM

We aim to respond within 24 hours on business days.

PAYMENT POLICY

Last Updated: 15 September 2026

At LARA & JAMES, we aim to provide customers with a simple, transparent and secure payment experience.

This Payment Policy explains the payment methods available through our website, how payments are processed and how payment-related issues and refunds are handled.

1. ACCEPTED PAYMENT METHODS

We currently accept the following payment methods where displayed as available during checkout:

American Express
Apple Pay
Google Pay
Maestro
Mastercard
PayPal
Shop Pay
UnionPay
Visa

Available payment methods may vary depending on your device, location, bank or payment provider.

Only payment methods displayed as available during checkout can be used to complete an order.

2. CURRENCY

All prices on our United Kingdom store are displayed and processed in:

British Pounds Sterling (GBP)

If your payment method uses another currency, your bank or payment provider may perform a currency conversion.

Any exchange rates, international transaction fees or conversion charges applied by your bank or payment provider are outside the control of LARA & JAMES.

3. SECURE PAYMENT PROCESSING

Payments are processed through Shopify and authorised payment providers.

Our checkout uses secure technology designed to protect your personal and payment information during transmission.

LARA & JAMES does not store complete payment card numbers on its own systems.

Payment information is handled directly by the applicable payment provider.

4. PAYMENT AUTHORISATION

When you place an order, your selected payment method may be authorised or charged for the total amount shown during checkout.

Depending on your bank or payment provider, a transaction may temporarily appear as pending, processing, authorised or reserved.

A temporary authorisation does not necessarily represent an additional charge.

The time required for a pending authorisation to update or disappear is determined by your bank or payment provider.

5. ORDER CONFIRMATION

An order is considered successfully submitted when:

Your payment has been successfully authorised or processed
You receive an order confirmation email

If payment cannot be successfully completed, the order may not be accepted.

Please ensure that the email address entered during checkout is correct.

6. FAILED OR DECLINED PAYMENTS

A payment may be declined for reasons including:

Incorrect card information
Incorrect billing information
Insufficient funds
Expired payment method
Bank security restrictions
Failed authentication
Online transaction restrictions
Fraud prevention checks

If your payment is declined, please verify that the information entered during checkout matches the information registered with your bank or payment provider.

You may need to contact your bank or payment provider for further assistance.

LARA & JAMES cannot override payment decisions made by your bank or payment provider.

7. FRAUD PREVENTION AND VERIFICATION

To protect our customers and our business, orders may be subject to automated or manual payment and fraud-prevention checks.

Where reasonably necessary, we may request additional information to verify:

Customer identity
Billing information
Payment authorisation
Order legitimacy

We reserve the right to delay or cancel an order where payment cannot be verified or fraudulent or unauthorised activity is reasonably suspected.

If an order is cancelled after payment has already been collected, the applicable amount will be refunded to the original payment method.

8. PRICING

We aim to ensure that all prices displayed on our website are accurate.

The price shown during checkout is the amount payable for your order, subject to any clearly displayed applicable adjustments.

If an obvious pricing or technical error occurs, we may contact you before processing the affected order.

Where appropriate, you may be offered the option to continue with the order at the correct price or cancel the affected order.

If an order is cancelled after payment has been collected, the applicable amount will be refunded.

9. REFUNDS

Approved refunds are issued to the original payment method used for the purchase.

Refunds under our Return & Refund Policy are generally processed within:

5–7 business days after approval

After the refund has been processed by LARA & JAMES, your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.

The time required for funds to appear is controlled by your payment provider.

For complete information about returns and refunds, please refer to our Return & Refund Policy.

10. CANCELLED ORDERS

Where an eligible order cancellation is approved before fulfilment or dispatch, any payment already collected will be refunded to the original payment method.

Once an order has entered processing, fulfilment or shipment, cancellation may no longer be possible.

Please refer to our Return & Refund Policy for additional information.

11. DUPLICATE OR PENDING CHARGES

Your bank or payment provider may occasionally display a temporary pending authorisation alongside a completed transaction.

This does not necessarily mean that you have been charged twice.

If you believe that a genuine duplicate transaction has occurred:

Check your bank or payment account.
Allow pending authorisations sufficient time to update.
Contact your bank or payment provider.
Contact LARA & JAMES if further assistance is required.

12. PAYMENT ISSUES

If you experience a payment issue, please check that:

Your billing information is correct
Your billing address matches your bank records
Your payment method has not expired
Sufficient funds or credit are available
Your bank permits online transactions
Your bank permits international transactions where applicable

If you still require assistance, contact us.

Email: support@laraandjames.com

Phone: +44 7737 141295

Never send complete card numbers, security codes, passwords or other sensitive payment credentials by email.

13. PAYMENT PRIVACY

Payment-related personal information is handled in accordance with our Privacy Policy.

Payment information may be processed where reasonably necessary to:

Complete transactions
Prevent fraud
Issue refunds
Resolve payment disputes
Meet applicable legal obligations

For further information, please refer to our Privacy Policy.

14. BUSINESS INFORMATION

Store Name: LARA & JAMES

Chamber of Commerce (KvK) Number: 96603585

VAT Identification Number: NL005220134B41

Business Address:

Van Manenerf 14
3907 MA Veenendaal
Utrecht
Netherlands

Website: www.laraandjames.com

15. CUSTOMER SUPPORT

For questions about payments, refunds or orders, please contact us.

Email: support@laraandjames.com

Phone: +44 7737 141295

Customer Service Hours — UK Time:

Monday–Friday: 9:00 AM–7:00 PM
Saturday–Sunday: 10:00 AM–4:00 PM

We aim to respond within 24 hours on business days.